K&F Concept Australia

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You will find some of the frequently asked questions about products. If you cannot find here an answer to your question please contact us
Q
I didn't receive a confirmation email after ordering, has my order gone throught?
A
1. please check your Junk folder as it might be waiting for you there.
2. please check if the email you put in our website is right to receive order confirmation.
3. Please enter a valid email when you register and verify your email address for order confirmation, shipping notification, emergency contact, etc.
4. if you find wrong email was filled, please contact us to correct it in our system.
Q
I ordered more than one item. Will they all be delivered at the same time?
A
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product stock location, size, weight, ect, please go to Logistics Tracking section to see exact shipping.
Q
Is it important to register an account?
A
Yes, register an account to enjoy member rights, such as rewards points (which can be reduced by the corresponding amount at the checkout) and newcomer coupons, VIP prices, VIP coupons, give away and free product trials
Q
Why did my order payment fail?
A

Please ensure that your card details and personal information have been entered correctly.
Below are some of the most common reasons for why your credit card was declined:

- You did not honor your credit card issuing bank;
- The funds in your card are not sufficient to complete your purchase;
- The card has expired or the new card has not been activated yet;
- System section time-out;
- Your card has been stolen or is lost;

Can’t see the credit card option?
Payments with a credit card are only activated for specific countries our intermediaries operate in. If you can not use a credit card, you can still select other payment methods, like PayPal.

We do not have access to your credit card information, and thus we suggest you complete the transaction with another credit card or payment method if the problem persists or CONTACT US for help.

Q
What kind of payment methods do you have?
A

We support Credit/Debit Card , PayPal and Online bank transfer. Usually, customers pay orders with their cards and PayPal.
Notes: Kentfaith accepts Visa, MasterCard, American Express, Maestro, Discover & Diners Club.

Q
Where is the shipment from?
A

Kentfaith has multiple warehouses in Asia, Europe, America, Australia and the Middle East.

For example: the United States warehouse, Germany warehouse, Spain warehouse, England warehouse, France warehouse, Russia warehouse, Australia warehouse, Italy warehouse, Japan warehouse, and China warehouse etc.

KentFaith is committed to providing faster and cheaper delivery services to its customers. Overseas warehouses are constantly expanding and developing, and there will be more overseas warehouses to be chosen from in the future. Please CONTACT US for priority shipment if you need urgently.

Q
Where can I get the coupons?
A
Dear K&F customer, Open method on computer: Open the coupon package in the coupon window on the right side of the homepage of the webpage.
Q
What are coupons？
A
Coupons are a great way of saving extra money on your orders. You can use coupons issued by Kentfaith when you purchase products from our website . Using coupons will reduce the cost of your order. Remember-A coupon can only be used once. Coupons issued by Kentfaith can be divided into All Categories Coupon, Category Coupon, Brand Coupon, Activity Coupon, and Commodity Coupon. Additionally, Kentfaith also provides VIP Membership Rewards can be superimposed with coupons.
Q
Is free shipping?
A

Kentfaith provides 3 shipping options for your choices(Some remote countries and islands are only available for express delivery)

  • 1. Free shipping: coverage to 98% of cities with 7~15 days shipping time.
  • 2. Express shipping: pay for 3~7 days shipping time.
  • 3. Overseas shipping: pay for your local shipping with 2~4 days shipping time.

Express freight varies from products, warehouses, destinations and the shipping method you choose. it is difficult to have a fixed freight. You can view specific shipping charges on the product page or at the checkout page.

Q
Why is my coupon not working?
A

There are numerous reasons why you can not use a coupon:

Below are some of the most common scenarios:

- The coupon has expired;
- The coupon has already been used;
- The coupon has a usage limit;
- The coupon code has been entered incorrectly;
- The coupon can not be redeemed on any of the products in your shopping cart.

If one of your coupons is not working and you do not know why, please do not hesitate to CONTACT US.