K&F Concept Australia

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You will find some of the frequently asked questions about products. If you cannot find here an answer to your question please contact us
Q
Why did my order payment fail?
A

Please ensure that your card details and personal information have been entered correctly.
Below are some of the most common reasons for why your credit card was declined:

- You did not honor your credit card issuing bank;
- The funds in your card are not sufficient to complete your purchase;
- The card has expired or the new card has not been activated yet;
- System section time-out;
- Your card has been stolen or is lost;

Can’t see the credit card option?
Payments with a credit card are only activated for specific countries our intermediaries operate in. If you can not use a credit card, you can still select other payment methods, like PayPal.

We do not have access to your credit card information, and thus we suggest you complete the transaction with another credit card or payment method if the problem persists or CONTACT US for help.

Q
What kind of payment methods do you have?
A

We support Credit/Debit Card , PayPal and Online bank transfer. Usually, customers pay orders with their cards and PayPal.
Notes: Kentfaith accepts Visa, MasterCard, American Express, Maestro, Discover & Diners Club.

Q
Why was i charged twice?
A
Please do not worry. We would love to sort this out for you. You may have placed an order more than once. Please check 'My orders' and you will see all the paid orders.If you do not see any duplicate orders, please CONTACT US directly. We may ask for screenshots of the bank charges along with any account information.
Q
Why do I need to verify my payment on my order?
A

We apologize for any inconvenience. It is required by your bank, please kindly have a check with them. Also please check your email and reply with the requested documents if necessary.

Thank you for your understanding and cooperation.